? Riordan Windows Operating System Upgrade SR-rm-006 Learning Team A Kevan Burton, Elizabeth Oshiro, Adam Steward, Jens Walker University of Phoenix POS/421 – Windows Server Networking Lydia Bell January 11, 2009 Riordan Windows Operating System Upgrade Riordan Manufacturing is a global manufacturing company of custom plastic products. Riordan has headquarters located in San Jose, California and additional plant locations in Albany, Georgia; Pontiac, Michigan and Hangzhou, China. Each of the company locations consist of aging and disparate computer system infrastructure.
The company’s Chief Information Officer, Maria Trinh, has submitted Service Request SR-rm-006 in an effort to recommend a potential upgrade of the Windows operating systems used in the San Jose, CA corporate headquarters location. This response to the service request evaluates Riordan’s current systems and provides feature and cost comparisons of more modern desktop and server operating systems. This proposal compares Windows XP, Windows Vista, and Windows Server 2003 operating systems to the company’s current environment, provides cost estimates and a recommended upgrade solution.
Windows XP Professional Microsoft Windows XP was launched in October 2001 as a replacement for the Windows 2000 operating system, which previously replaced Windows NT, Windows 98 and Windows ME operating systems. According to About. com (n. d), “there are more than a dozen different versions of Windows XP, but the most common are XP Home, XP Professional, and XP Media Center” (para. 5). The Home version is intended for basic home computing use, while the Media Center version is intended for home multimedia entertainment.
The Professional edition includes all the features of the Home version, but includes additional security features and networking capabilities for computer networks, making it ideal for businesses. About. com (n. d. ) further states that XP Professional is classified as a business product, so support and security updates will be provided by Microsoft for at least another seven years from the date Vista was released, November, 2006, compared to just two years for the Home edition.
Since this proposal is to upgrade the business operating systems for Riordan Manufacturing, the evaluation of Windows XP will focus on the Professional release. Features In addition to a new, more user friendly graphical interface, Windows XP Professional offers improved stability over previous versions and new security features have been added including Windows Firewall, Automatic Updates, and the Security Center (About. com, n. d. ). Windows Firewall helps prevent unsolicited network traffic from gaining access to the system and provides virus prevention.
According to Hiner (2002), “the built-in firewall in Windows XP is easy to configure while providing some advanced filtering and logging capabilities. It is more than adequate for most organizations” (para. 21). The Automatic Updates feature keeps the operating system up to date with patches and updates, and the Security Center monitors these security features, including the state of any installed anti-virus software. In addition, About. com (n. d. ) states that Windows XP Professional further protects computer files and folders with increased access control. Hiner (2002) suggests five business benefits of Windows XP Professional.
In addition to those of Windows Firewall, he describes the benefits of the operating system’s WLAN (Wireless LAN) features, System Restore and Device Driver Rollback, Remote Desktop and Remote Assistance, and Application Compatibility Mode. The improved WLAN features allow 802. 11b networks to be configured in a simplified manner similar to the process of installing Plug and Play devices. Windows XP will automatically find and configure wireless networks and streamline the security configuration resulting in a user-friendly environment and simplicity in switching wireless networks.
The System Restore feature allows a user to revert the operating system configuration back to an earlier point, basically undoing any changes occurring to the operating system after the restore point, while preserving documents created or edited since that point. This can be beneficial when testing new software, or when installing any software or updates which may negatively impact the operating system. Device Driver Rollback is similar to System Restore, but restores the operating system and associated device driver back to an earlier driver version.
If an updated device driver is unsatisfactory, Device Driver Rollback will revert to the previously installed working driver version. Remote Desktop and Remote Assistance both allow remote support of the computer, which can save time, travel costs, and increase efficiency. Remote Desktop allows a technician to access a system remotely from another computer to assist in troubleshooting, installation, etc. , or to allow a user to access their system remotely to use any applications or files and folders on that system.