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Jetstar Airways is an Australian low-cost airline headquartered in Melbourne, Australia. [3][4] It is a subsidiary of Qantas, created in response to the threat posed by low-cost airline Virgin Blue (now known as Virgin Australia). The airline operates an extensive domestic network as well as regional and international services from its main base at Melbourne Airport,[5] using a mixed fleet of Airbus A320 family and Airbus A330 aircraft. Parent company Qantas also has stakes in sister companies Jetstar Asia Airways and Valuair in Singapore, Jetstar Pacific Airlines in Vietnam and the new Japanese carrier Jetstar Japan.

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Although owned by Qantas, its management operates largely independent of Qantas through the company formerly known as Impulse Airlines — an airline acquired by Qantas on 20 November 2001. 1 de 7 3/3/2012 1:51 PM Jetstar Airways – Wikipedia, the free encyclopedia http://en. wikipedia. org/wiki/Jetstar_Airways Originally the airline was headquartered on the grounds of Avalon Airport near Melborne, and started flying out of Avalon Airport in mid 2004,[6][7][8] but has since relocated its registered office to the Melbourne CBD. 9] Despite its low-cost ethos, Jetstar currently offers a limited number of connecting services without through baggage checking — though this has changed since international flights commenced in November 2006. Baggage connectivity was added as a service offering for domestic flights connecting with international flights. Reserved seating is currently provided on all routes and on 4 October 2006, Jetstar became the first Australian airline to allow customers to select their seat upon booking. [10] The first flight of sister airline Jetstar Asia Airways took off from its Singapore hub to Hong Kong on 13 December 2004.

This marked Qantas’ entry into the Asian low-cost market and signified its intention to battle key competitor Singapore Airlines on its home ground. Qantas has a 42. 5% stake in Jetstar Asia’s ownership. On 1 December 2005, Jetstar commenced operations from Sydney, Melbourne, Brisbane and the Gold Coast to Christchurch in New Zealand. On 7 December 2005, it was announced that Jetstar would establish the world’s first global low-cost airline. At the end of 2005, it was announced that Jetstar would fly to Perth, Western Australia, from Avalon Airport.

In July 2006, Jetstar and Jetstar Asia were brought together under the Jetstar brand. [11] Online bookings for both carriers were integrated into Jetstar. com. Jetstar Airbus A330-200 about to land at Sydney In July 2007, Qantas acquired a 18% stake in Vietnam’s Pacific Airlines, to increase to 30% by 2010. The airline was relaunched on 23 May 2008 as Jetstar Pacific. On 1 August 2008 Jetstar announced that it had signed an agreement with the Northern Territory Government to make Darwin International Airport an international hub with plans for seven aircraft to be based in Darwin.

Under the agreement Jetstar would be required to base three aircraft at Darwin by June 2009, with a further four by June 2012, with the Territory Government to provide A$5 million to set up the hub and a further A$3 million for promotion of the new routes. [12] On 28 April 2009, Jetstar commenced daily direct services from Auckland to Gold Coast and Sydney. On 10 June the same year Jetstar commenced domestic New Zealand flights between Auckland, Wellington, Christchurch and Queenstown. Jetstar replaced Jetconnect on these routes using Airbus A320 aircraft.

From 1 February 2011, Jetstar started its co-operation with the oneworld alliance, allowing people booking an itinerary with a full oneworld member to include a Jetstar flight in the itinerary. However, the flight must be sold via Jetstar’s corporate parent Qantas, under a QF flight number. [13] In August 2011 Jetstar’s parent Qantas announced that it will set up a new airline to be called Jetstar Japan, a joint venture of Jetstar, Japan Airlines, and Mitsubishi.

Business Max fares also include Qantas Club lounge access where available, and earn Qantas Frequent Flyer points. [25] Economy Class Jetstar offers either pre-purchased meals on board or buy on board service with food and beverages. In-flight entertainment In November 2011 Jetstar became the first airline to offer passengers iPads for use as in-flight entertainment devices. The units, which are pre-loaded with movies, games and magazines, are provided on flights over two hours duration and are available for a fee in Economy Class but are complimentary in the international Business Class cabin, although some aircraft have seat ack entertainment screens. [26] Awards Skytrax – Best Low-Cost Airline – Australia / Pacific region 2007, 2009[27] & 2011[28] Skytrax – Best Low-Cost Airline – Worldwide (2007) Controversies On 14 November 2009, Jetstar passenger Paralympian Kurt Fearnley was involved in a well publicised confrontation with Jetstar.

When asked to check-in his wheelchair and transfer to an attendant propelled chair at check-in, rather than the preferred practice of transferring only at the gate, Fearnley refused to give up his independence and crawled through the terminal instead. 29] Again in November 2009, Jetstar came under more scrutiny after they refused to book a guide dog of a visually impaired couple. Jetstar later apologised for the incident and blamed it on a break down in communications. [30] Jetstar has been criticised by the union representing its pilots for its move to hire foreign cabin crew and pilots 4 de 7 3/3/2012 1:51 PM Jetstar Airways – Wikipedia, the free encyclopedia http://en. wikipedia. org/wiki/Jetstar_Airways and place them on Australian-registered aircraft.

The crews would be paid less and have worse working conditions than their Australian counterparts. The foreign crews would not have working visas in Australia even though they will be working on board Australian-registered aircraft. [31] Incidents On 10 June 2009, an Airbus A330-200 operating Jetstar Flight 20 flying from Kansai International Airport to Gold Coast Airport had a fire in the cockpit, which was extinguished by the pilots who subsequently diverted the aircraft to Guam International Airport. None of the 203 passengers and crew on board were injured and the aircraft landed safely.

An investigation by the Australian Transport Safety Bureau found that the fire was caused by the use of a particular sealant within the electrical connection of the windshield heating system, which caused unintended electrical heating during normal windshield heating operation. This subsequently led to overheating causing a localised fire due to thermal breakdown of the sealant. [32] Following the incident, other cases of windshield overheating were reported on Airbus A320 and A330 aircraft, leading Airbus to identify all 1,500 windshields produced using the particular sealant.

Due to limited compliance by airlines of the replacement recommendation, the European Aviation Safety Agency is considering the implementation of an airworthiness directive requiring European operators of applicable Airbus aircraft to comply with the Airbus windshield replacement program. [33] Television series Main article: Going Places (Australian TV series) The Nine Network began airing the series Going Places from October 2007. The eight-part series depicted the everyday lives of selected members of Jetstar’s Melbourne airport staff.

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